DECEMBER 2024 / Introduction of PREMIUM Technical Support in the Stavario Application

Starting January 2025, we are launching a new service: Premium Technical Support, available to all our customers for a fee of 500 CZK (excluding VAT) per month. This service is designed to ensure not only faster and more efficient request resolution but also proactive care and partnership to help optimize your processes.

How It Works:

What Premium Technical Support Includes:

1. Dedicated Phone Line
   • Direct contact with specialized support during business hours:
   • Mon-Thu: 7:00 AM – 3:00 PM
   • Fri: 7:00 AM – 2:30 PM
2. Priority Problem Resolution 
   • Your requests will be prioritized and resolved without unnecessary delay
3. Personal Customer Manager
   • A dedicated specialist who knows you well and regularly updates you on news, recommendations, and updates.
4. Guaranteed Response Time
   • Requests are acknowledged and recorded within 90 minutes during business hours.
   • Requests are addressed promptly based on their nature and urgency.
   • Customers are continuously updated on the status and resolution of each request.
5. Priority Access to New Features and Beta Versions
   • Early testing of new features, updates, and access to exclusive functionalities for Premium Support customers.
6. Discounted Rates for System Customizations
   • Expanded options to tailor the application to your specific needs, including UI and process adjustments.

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How Will This Benefit Me?

Advantages for Users:

• Greater Comfort and Assurance:
  With priority issue resolution, you can trust that critical requests will be addressed as soon as possible.

• Time Savings and Efficiency:
  Quick contact and specialized support reduce downtime and accelerate your company’s processes.

• Personalized Approach:
  A personal customer manager understands your specific needs and ensures you’re always ahead.

• Exclusive Access to Features:
  Testing new updates and customizing the application ensures you have tools tailored to your requirements.

Summary and Conclusion

Premium Technical Support is the ideal solution for those seeking superior care, rapid issue resolution, and a personalized approach. This service enhances comfort, ensures smooth application operation, and boosts your team’s work efficiency.

Thank You for Your Suggestions

Your feedback and ideas help us continually improve the application. If you have additional comments or suggestions for improvements, please share them with us. Your satisfaction and work efficiency are our priorities. Together, we make Stavario a better tool for everyday work. Thank you for your support!